Careers
Guest Services Attendant
Roer’s Zoofari is seeking a few outstanding SEASONAL Guest Services Attendants through the end of the summer. Guest Services Attendants at Roer’s Zoofari are knowledgeable, efficient, and willing to go the extra mile to facilitate positivity for the guests. Attendants will work in stations including the Gift Shop, the Admissions Booth, and the snack concession area. Attendants will be trained on how to answer frequently asked questions, as well as how to manage and decompress stressful situations. Attendants are expected to maintain a cheerful and welcoming disposition as the work pace fluctuates, and work within the entire zoo team to accomplish common goals. Seasonal staff are always considered for permanent positions; a great way to get a foot in the door.
- Responsibilities
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-Provide high quality customer service to zoo guests at all times
-Provide accurate information to guests regarding the zoo’s creatures, educational offerings, and activities
-Manage Gift Shop operations, including sales of animal feed and shop merchandise, as well as organizing and restocking merchandise.
-Check-in guests, party groups, and school groups, identifying needs and opportunities to enhance guests experiences
- Qualifications
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-Must be at least 16 years of age
-Self-motivated and self-sufficient within a homogeneous team
-Able to approach stressful situations calmly and effectively, knowing when to ask for help
-Must have a proactive and flexible work ethic
-Have a great attention to detail to ensure a safe and positive guest experience
-Be able to walk, stand, and bend over for long periods of time.
-Previous guest service experience a definite bonus
-Must have weekend and some holiday availability
- Compensation
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$8 to $10 per hour dependent on qualifications and experience
Safari Driver/Tour Guide
Guests of Roer’s Zoofari enjoy exciting close encounters with a variety of small and large animals across the 30 acre property. In addition to a large walking park, Roer’s Zoofari features a Safari pasture area in which many of the larger and more exotic animals roam. Guests are offered daily bus trips around the pasture to learn more about the animals, and to also feed and interact with them. Roer’s Zoofari is currently seeking Seasonal Drivers to assist with the influx of summertime visitors wishing to enjoy the Safari tours. Safari Drivers are expected to energize guests through educational engagement, and therefore, must be enthusiastic and passionate. Successful Drivers will also have a penchant for being around people, and speaking publicly. Seasonal, flexible hours, up to 40 hours per week.
- Responsibilities
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-Drive Safari buses on Roer’s Zoofari property (training provided, no experience/CDL necessary)
-Ensure safety of all passengers; enforce Safari bus rules
-Develop working knowledge of zoo animals and operations
-Identify animals and educate Safari passengers (conservation, endangerment, animal welfare, etc)
-Maintain friendly and accessible personality for guests and zoo staff
-Strategize with staff to plan private and public bus schedules
- Qualifications
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-Must present a valid U.S. Driver’s License
-Must be effective in public speaking
-Must demonstrate enthusiasm for the public and/or conservation education
-Willing and prepared to work primarily outdoors in ranging weather and temperatures
-Ability to provide excellent guest service by positively interacting with guests required
-Must be available for weekend and holiday shifts as needed
- Compensation
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To be determined/negotiable