Frequently Asked Questions

If you have any questions or concerns that are not addressed in our frequently asked questions, feel free to contact us.

  • Chevron down How can we book our school group or birthday party?
  • School groups and birthday parties are booked 4-6 weeks in advance through our sales department with a $100 non-refundable deposit due at time of booking on MasterCard, Visa, or Discover. Please see Field Trips and Birthday Parties for more information.

  • Chevron down Do you offer group rates?
  • Discounted rates are available for groups of 15 or more people. Please see Group Rates for more information.

  • Chevron down How long does it take to tour the whole zoo?
  • If want to experience everything we have to offer, we suggest planning on spending at least 2 hours here.

  • Chevron down How often do the Safari Open Air Bus Tours run?
  • Bus times are subject to change based on attendance.

    Currently, on weekdays, buses will run at 11:00a, 1:00p, and 3:00p.

    On weekends, they will run every hour on the hour starting at 11:00am.

    When attendance is high, we will add additional buses as staff are available.  The average wait time for the bus on a very busy day is 15 minutes.

  • Chevron down Does the Safari Open Air Bus Tour take you through the entire zoo?
  • No. The first half of the zoo must be walked to be enjoyed. The guided wagon ride boards from the lower half of the zoo and will take you on a 20 minute tour through the free roaming preserve.

  • Chevron down Can I ride the Open Air Bus if I have a stroller?
  • Yes, but strollers cannot load on the bus. They must be parked in the designated areas upon loading the bus.

  • Chevron down Will the guided Safari Open Air Bus Tours run still run if it rains?
  • Yes. But for the safety of our guests and employees, the bus rides will be delayed if there is lightning.

  • Chevron down Will I see animals if I come to the zoo and it rains? Do the animals come out in the rain?
  • The animals live outside year round, rain or shine. While we cannot guarantee specific animals will be visible, many of our animals prefer the cooler weather during the rain. If the weather is extreme many will seek shelter in their indoor areas and appear off exhibit.

  • Chevron down Do you offer rain refunds?
  • No. Roer’s Zoofari does not offer refunds for rainy days. We recommend that guests dress for outdoor weather and check the extended forecast prior to visiting.

  • Chevron down Can I return to the zoo any time during the day once I have purchased my ticket?
  • Yes, your ticket is good for the entire day. Guests who would like to leave Zoo grounds and return the same day must keep their receipt and will need to provide it for re-entry.

  • Chevron down Can we feed the animals? Can we bring food from outside the zoo to feed the animals?
  • Cups of animal feed, bird sticks, and milk bottles for baby goats/lambs are available at the admission counter and in the gift shop for purchase. You can feed the animals in the designated feeding areas -the feed that is purchased at the zoo- including bison, goats, sheep, llamas, deer, and parakeets.

     

    IN ACCORDANCE WITH FEDERAL LAW:  YOU MAY NEVER FEED ANIMALS FOOD THAT IS BROUGHT IN FROM OUTSIDE THE ZOO.  Any visitor that brings in food from outside the zoo to feed to our animals will have that food confiscated and may be escorted out of the zoo. The animal welfare act requires that USDA license holders maintain control of the feed given to their animals.  Additionally we must prove that feed is of highest quality, prepared and stored properly.

    We encourage guests that witness other guests feeding the animals unauthorized food items to speak up and let our staff know. We are a small, family run operation and only see positive revenue a few months out of the year.  We do not benefit from tax revenue and receive $0 of outside funding. The revenue generated from feed sales – feeds the animals at the zoo all winter long

  • Chevron down Are you open on Sundays?
  • Yes! Please see Visitor Information for a full calendar of hours of operation.

  • Chevron down Are pets allowed?
  • No. We do not allow pets in the zoo or on the property. This is for your pet’s safety.

    Have a service animal? For safety of your animal and ours – we do not recommend their presence on the grounds. If you choose to bring your service animal into the zoo, you should know that – accordance with federal animal welfare laws -Service animals are not permitted in animal contact areas (parakeet aviary, safari and petting yards) and if their presence causes stress to our animal, they will be asked to leave.  We also have several species of free-roaming birds that may attack canids during their nesting or hatching season; in which case we are not liable.

    If injury of one of our animals results from the presence of a service animal (if an animal flees and runs into a fence or harms a staff member or guest) the owner of that animal will be held financially accountable.

  • Chevron down Can we bring our picnic into the zoo?
  • Yes. Outside food and non-alcoholic beverages are allowed for people only. No outside food or beverages may be fed to the animals. For your convenience, we have several picnic areas that guests can enjoy at the zoo.

  • Chevron down Can you smoke inside the zoo?
  • Smoking is not permitted on zoo grounds. The is a designated smoking area for visitors is in the main zoo parking lot.

  • Chevron down Do you have wheelchairs for rent?
  • No, we do not have wheelchairs to rent at this time. Guest are always welcome to bring their own strollers, wagons or wheelchairs.

  • Chevron down Can we bring a grill to use in your pavilions?
  • No. Grills are not allowed in our pavilions or on zoo grounds, but you may bring a picnic lunch or snack and enjoy the pavilion area.

  • Chevron down Do you take in injured or orphaned wildlife?
  • No, Roer’s Zoofari cannot accept injured or orphaned animals. Please contact the Virginia Department of Fish and Wildlife at (850) 488-4676 for information.

    Please remember, native wildlife, both mammals and birds, are protected by state and federal wildlife laws. For information on injured or orphaned animals and a list of local rehabilitators, visit Virginia Department of Fish and Wildlife.