FREQUENTLY ASKED QUESTIONS

Yes! Please see Contact Us for a full calendar of hours of operation.

No. We do not allow pets in the zoo or on the property. This is for your pet’s safety.

Have a service animal? For safety of your animal and ours – we do not recommend their presence on the grounds. If you choose to bring your service animal into the zoo, you should know that – accordance with federal animal welfare laws -Service animals are not permitted in animal contact areas (parakeet aviary, safari and petting yards) and if their presence causes stress to our animal, they will be asked to leave.  We also have several species of free-roaming birds that may attack canids during their nesting or hatching season; in which case we are not liable.

If injury of one of our animals results from the presence of a service animal (if an animal flees and runs into a fence or harms a staff member or guest) the owner of that animal will be held financially accountable.

No, we do not have wheelchairs to rent at this time. Guest are always welcome to bring their own strollers, wagons or wheelchairs.

Yes, 75% of the park. Currently the Aviary and Butterfly Garden are not wheelchair accessible.

No. Grills are not allowed in our pavilions or on zoo grounds.

No, Roer’s Zoofari cannot accept injured or orphaned animals. Please contact the Virginia Department of Fish and Wildlife at (850) 488-4676 for information.

Please remember, native wildlife, both mammals and birds, are protected by state and federal wildlife laws. For information on injured or orphaned animals and a list of local rehabilitators, visit Virginia Department of Fish and Wildlife.

Contact [email protected] with event details.

Its about 25 to 30 minutes

Yes, the Tram is wheelchair accessible.

No, outside food is NOT permitted.

IN ACCORDANCE WITH FEDERAL LAW:  YOU MAY NEVER FEED ANIMALS FOOD THAT IS BROUGHT IN FROM OUTSIDE THE ZOO.  Any visitor that brings in food from outside the zoo to feed to our animals will have that food confiscated and may be escorted out of the zoo. The animal welfare act requires that USDA license holders maintain control of the feed given to their animals.  Additionally we must prove that feed is of highest quality, prepared and stored properly.

We suggest plan on spending 2 hours at the zoo.

The animals live outside year round, rain or shine. While we cannot guarantee specific animals will be visible, many of our animals prefer the cooler weather during the rain. If the weather is extreme many will seek shelter in their indoor areas and appear off exhibit.

Yes, your ticket is good for the entire day. Guests who would like to leave Zoo grounds and return the same day must keep their receipt and will need to provide it for re-entry. Last admission entry is always an hour before closing time. Please check urgent Zoo times by visiting /contact-us/

Cups of animal feed and bird sticks will be distributed at each Experience location. No additional animal feed will be available for purchase outside the Experience package. Guest may purchase an additional wristband to explore more.

IN ACCORDANCE WITH FEDERAL LAW:  YOU MAY NEVER FEED ANIMALS FOOD THAT IS BROUGHT IN FROM OUTSIDE THE ZOO.  Any visitor that brings in food from outside the zoo to feed to our animals will have that food confiscated and may be escorted out of the zoo. The animal welfare act requires that USDA license holders maintain control of the feed given to their animals.  Additionally we must prove that feed is of highest quality, prepared and stored properly.

We encourage guests that witness other guests feeding the animals unauthorized food items to speak up and let our staff know. We are a small, family run operation and only see positive revenue a few months out of the year.  We do not benefit from tax revenue and receive $0 of outside funding. The revenue generated from feed sales – feeds the animals at the zoo all winter long

No, complimentary animal feed is in each admission package. Guests may purchase an additional wristband.

Yes. Outside food and non-alcoholic beverages are allowed for people only. No outside food or beverages may be fed to the animals. For your convenience, we have several picnic areas that guests can enjoy at the zoo.

Smoking is not permitted on zoo grounds but guest may smoke within the parking lot.

No, the complimentary animal feed is for the designated experience. Animal feed cannot be transferred between Experiences.  *This ensures the staff can monitor animal feed consumption*

Yes, all guest ages 3+ will receive a wristband upon check-in

No, unfortunately if you are to lose your wristband you will be required to purchase another one.

No, every person any age must pay to ride. We’ve had the pleasure of our youngest riders being 2 and the oldest 76! Come enjoy an awesome ride!

No. Premium and Ultimate reservations may reschedule by emailing [email protected] We recommend guests dress for the outdoor weather and check the extended forecast prior to visiting.

Currently, we are only offering a Birthday party package for groups of 10+.

Field trips and Birthday parties can be booked in advance on our website using a MasterCard, Visa or Discover card. Field trip and Birthday party reservations can be rescheduled or 100% refunded.

Please see Field Trips and Birthday Parties for more information.

Email – [email protected] for more details

1. Call 703/757-6222
2. Email- [email protected]
3. Reservations are accepted everyday before the last admission entry time (hour before closing time)
4. Reschedule? Email- [email protected]